Post by account_disabled on Mar 4, 2024 23:47:57 GMT -5
List of Companies Providing Social CRM Offerings: (34 vendors total) Traditional CRM Vendors offering Social Integration (11 vendors) ACT!: This barely fits the scope of social crm, but ACT! allows a single individual to manage multiple types of information, including social, however if this product was extended across an enterprise, it fits the quota. BatchBlue: While not a ‘traditional’ CRM like many of the others listed below, has traditional sales automation features, but also connect with existing social graph data, think social aggregation of contact lists. After watching the demo, it looks like you have to manually enter feeds of contacts, rather than auto-finding data from social graphs by scraping. Buzzient: Offers a CRM platform that provides social media analytics that can be used for web marketing, customer tracking, or reporting.
They have partnerships with Indonesia Telegram Number Data Salesforce, Oracle, and SugarCRM. Microsoft Dynamics: Offers Accelerators (here and here) that “Allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services” (thanks Menno, who writes on the topic) They are also partnered with Neighborhood America NetSuite: Offers social CRM with a partnership with InsideView and has Twitter integration (submitted by Paul Greenberg) Oracle Siebel Social CRM: Promises the ability to provide insights based on the buying behaviors of similar customers, as well as shared content to be used between sales teams.
RightNow CRM: Offers several features in their suite such as Support Communities, Innovation Communities, Cloud Monitoring, and Social Experience Design. Rightnow recently acquired Hivelive an enterprise community platform. Salesforce: Offers acces to Social Networking like Facebook and Twitter. Salesforce, like SAP is importing the Twitter “firehose” feed, and has offered social features like Q&A, and social networking like Chatter, and has lightweight LinkedIn integration. SAP CRM: Imports the Twitter firehose feed, and Sugar CRM: Offers “SugarCRM Cloud Connectors connect via Web Services to leading third-party data service providers such as Hoover’s,
They have partnerships with Indonesia Telegram Number Data Salesforce, Oracle, and SugarCRM. Microsoft Dynamics: Offers Accelerators (here and here) that “Allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services” (thanks Menno, who writes on the topic) They are also partnered with Neighborhood America NetSuite: Offers social CRM with a partnership with InsideView and has Twitter integration (submitted by Paul Greenberg) Oracle Siebel Social CRM: Promises the ability to provide insights based on the buying behaviors of similar customers, as well as shared content to be used between sales teams.
RightNow CRM: Offers several features in their suite such as Support Communities, Innovation Communities, Cloud Monitoring, and Social Experience Design. Rightnow recently acquired Hivelive an enterprise community platform. Salesforce: Offers acces to Social Networking like Facebook and Twitter. Salesforce, like SAP is importing the Twitter “firehose” feed, and has offered social features like Q&A, and social networking like Chatter, and has lightweight LinkedIn integration. SAP CRM: Imports the Twitter firehose feed, and Sugar CRM: Offers “SugarCRM Cloud Connectors connect via Web Services to leading third-party data service providers such as Hoover’s,